Call the Security Office at 84 to request exclusion forms and then bring them completed to our Security Office.Ask a security officer to escort you to the Security Office to complete the exclusion forms.
A guest may have only their own name placed on the Self-Exclusion List by choosing any of the following options:
The guest making the request may choose the length of time that they would wish to be excluded: one year, three years or five years. Self-excluded guests cannot receive any complimentary services or participate in our Genting Rewards promotions. By completing the appropriate forms, these guests will be banned from all activities in our gaming facility and are prohibited from collecting any winnings or recovering any losses. In collaboration with NYS Division of Lottery, Resorts World Hudson Valley (hereinafter referred to as RWHV) administers a Self-Exclusion Program that allows guests who may have a gaming problem to voluntarily request that we prohibit any participation in any activities at RWHV.
